Customer Advisor (2 Roles)

Location: Sheffield
Salary: £18,630

We are the Customer Connect Team. South Yorkshire Housing Association offers a wide range of services and the Customer Connect team is the first point of contact for anyone getting in touch with us. Whether it’s over the phone, face to face, email or social media the types of conversations we have are as varied as the services we provide – so there’s plenty of variety in our work and with a ‘can-do attitude’ we’re keen to make a difference to how things get done.

Trying to explain everything we do would take a while, so to give you a taster…

  • We are at the heart of the business and this means that we know lots about all the different things we do – we’re so much more than just housing.
  • Variety is the spice of life - there are a variety of tasks to get stuck into which will give you plenty of opportunity to learn new skills
  • People matter to us - we love what we do and share a passion for finding solutions and getting it right
  • Whether it’s our customers or our colleagues we are all about making people connections and keeping connected - building relationships and finding the better ways to work together is what we do
  • We want to deliver the best customer service we can and actively seek new ways to work – improving the things we do and the service we offer.

Are you what we are looking for? We’re looking for new people to join our team. We want brilliant people who enjoy working in a fast pace environment and relish a challenge. You may never have considered working for a Housing Association before, but if you are a people person, enjoy getting to know others and are driven to find solutions then we want to hear from you.

We recruit our Customer Advisors based on both behaviours and skills.We look for people who strive to deliver the very best service and are inspired by our brand and values. We take a one team approach where we all pull together to achieve great things and have fun while we work. We want our Customer Advisors to feel overwhelmingly proud to be part of the team and SYHA.

We want to attract the best people and in return, you’ll get plenty of payback.We have some great employee benefits, there are learning and development opportunities and we’ll invest in you so that you grow.There’s no standing still in this team. You’ll play a big part in how we improve, design and transform our services.

We are South Yorkshire Housing Association. We were formed in 1972 to provide homes for those most in need. Today our purpose is just as clear; with SYHA people can settle, live well and realise their potential. Every day we’re busy creating communities where people can live well, recognising that a home is just the beginning. To us, living well means being healthy, or having great support when you’re not well. It means being able to reach your potential, to find a job, to have opportunities to contribute to your community. Living well means having a voice and having influence; being heard on the issues that matter to you.

We’ve recently moved into our fabulous new city centre workspace and throughout 2020 we will continue our journey improving and developing the way we work and the work we do.

Interested? No need for a long application form. Send us a copy of your CV and answer the four questions online to help show us who you are and what you can do.

If you’ve got any questions please email them to Kev, at

Starting Salary: 3CDE £18,630

Working Hours: 37 hours per week Monday – Friday

Contract: 2 roles available - 1 role temporary (6 months), and 1 role permanent.

To Apply: Please apply on our careers website Complete the application form and refer to the Job Description and Guidance Notes documents.

For an informal discussion contact: Kevin Noone – Customer Connect Team Leader at

Closing Date: 25 February 2020 at 12.00 noon

Interview Date: w/c 2nd and 9th March 2020


Company Pension
Competitive Salary
Generous Holiday
Great Working Environment

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