Recruitment FAQ

If a career with us sounds like it could be right up your street, here’s a few basics to consider before you start applying.

Who can I contact if I have a problem or question about my application?

Try contacting the recruiting manager directly using the telephone contact details on the advert. Or, you can get in touch with our HR department by emailing or by calling 0114 2900 200.

I’m having problems applying online. Can I do it another way?

Yes, get in touch with our HR department by emailing or by calling 0114 2900 200 and we’ll let you know what your other options are.

Can I apply for more than one job?

Yes you can – but make sure that the jobs you apply for match your skills and experience.

Will you let me know when you receive my application?

Yes, we’ll send you an email to confirm we’ve received it.

Can I apply if I don’t have a work permit?

Unfortunately not. We can’t accept applications from people who do not have a valid work permit or visa.

Can I apply if I have a disability?

Yes. We welcome applications from everyone. As long as you meet our basic application criteria as a disabled person you will automatically be offered an interview under our ‘positive about disabled people’ commitment (as defined by the disability discrimination Act, 1995). Remember that the minimum criteria relates to the skills and experience that the role requires. If you would like us to know about your disabled status, make a note on your application form and don’t forget to let us know if you have any special requirements.

Can I apply if I have a criminal conviction?

Yes. However, some of the roles we advertise are classed as ‘excluded jobs’, which means you must give us full details of any convictions you have, together with details of convictions which are ‘spent’ under the provisions of the Rehabilitation Act. Any information you do give us is completely confidential, it will only be available to the recruiting manager if you are shortlisted, and will only be considered if you’re applying for a relevant role.

What will happen in my interview?

The format of your interview will depend on the role you’ve applied for, and could involve an initial telephone interview followed by a face-to-face interview. You might also be asked to come to a second face-to-face interview, take part in practical exercises, or even attend an assessment centre. We will let you know what you can expect if you are shortlisted, and we often supply interview questions 15 minutes in advance to help you prepare and relax.

How should I prepare for my interview?

Whatever role you’ve applied for, it’s essential to be fully prepared as first impressions count. Here are some quick tips to help you make sure you’re remembered for the right reasons:

  • Read the job advert, job description and person specification so that you clearly understand the role
  • Make sure you’re familiar with all of the information and supporting evidence you included with your application
  • Prepare some examples that demonstrate your experience and how it’s relevant to the role
  • Do some research on us (our website is a great place to start)
  • Remember to bring your passport or birth certificate as evidence of your eligibility to work in the UK

Will you give me any feedback after my interview?

Yes. We’ll let you know our decision after your interview or assessment centre visit, and you can ask for specific feedback on your interview performance. Unfortunately, if you weren’t shortlisted for an interview we won’t be able to give you any feedback.

What training will I receive?

We’ll give you a full induction which will give you an overall understanding of the many different parts of our organisation, and the ways that your role fits with the rest of us. We’ll also invite you to take part in a range of learning initiatives depending on your skills and your role.

Is there a probation period?

Yes, all new members of staff are employed on a six month probation period. If everything’s okay after six months, you will become a permanent member of our team.

Want to know more?

If you’d like us to expand on any of these answers, or if you’ve got a question that we haven’t covered on this page, get in touch with our HR department at or on 0114 2900 200 and we’ll do our best to help.

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